FAQ

• How do I know when I will receive my order?

  Information is provided on your personal account page and in the upper right corner of site header.

• Would I be notified in advance about the order pick-up time?

  All the order information is provided on your personal account page.

• How can I find out the status of my order?

  Order information is provided on your personal account page and in the upper right corner of site header.

• The site says that these gifts are not delivered to my country. What should I do?

  Unfortunately, not all types of gifts are available in all countries of the world. You can choose a similar one and find out whether it will be delivered to your region.

• I didn't like the quality of the gift, what are the return conditions?

  We are very sorry that the quality did not meet your expectations. Please send us a photo of the gift and a description of the defects by e-mail. We will refund the money in case of a defect (both the product itself and the poor quality of the applied drawing).

• Can I be sure that my payment is secure?

  Yes, all payments on the site are protected by encryption and are made through secure payment systems.

• How can I order a gift similar to what I have already ordered?

  On your personal account page in "My orders" section you can find the "Reorder" button.

• How do I know exactly what my size is?

  The size guide is provided on every product page.

• Can items with a printed design be washed?

  Specific care instructions are provided on every product page.

• My order status is "Delivered" but I haven't received anything.

  Contact us and we will definitely sort out the current situation.